« July 2007 | Main | September 2007 »

Aug26
Yahoo Finished Ahead of Google in Recent Surveys

When Brain Based Business made the number one spot in BlogBurst recently and then dropped to second place and then hopped back to top spot again – the whole idea of competition had me wondering. Does your leadership change when the competition heats up?
Google.gif
Yahoo and Google continue to chase one another a in the polls and I find myself wondering if that makes for better service or benefits for their customers. Alex Pham wrote recently in the LA Times.

Consumers gave Google a score of 78 out of a possible 100 points, down three points from last year. It was the first time Google slipped below 80 points since 2002, when the company was added to the survey.

Is it good for customers that Yahoo topped Google by 3 points?

Pham figurYahoo.gifed …

Yahoo's ascent reflects consumers' impression, whether deserved or not, that Yahoo has done a better job of innovating to keep up with the times, said Larry Freed, president of ForeSee Results, which wrote an analysis of the data as a sponsor of the University of Michigan's American Customer Satisfaction Index.

Do you agree?

Google seems to take this drop in stride, on the one hand, and yet it sees itself as a clear leader of innovation in terms of customer service, on the other.

Concerning its winning customer satisfaction surveys - Yahoo responded

that it was pleased with the results, and that they reflected the company's recent efforts to keep its 500 million global users happy.


I’m not sure how I feel about the heat of running neck and neck with top players in any field. Who wins?

It seems to me that there’s a great deal more we could all do to help other leaders reach the top of their game – and then we’d raise the bar for customers and leaders alike. What do you think?

 

Aug19
When Leaders Incude a Spot for Brains to Operate
Research increasingly shows how to enhance a workplace by including brain based opportunities to learn and accomplish more. Experts such as Marian Diamonds, at the University of California at Berkeley discovered that enriched environments influence the brains of rats positively,... Continue Reading
Aug 9
The Leadership Challenge
When I travel to work in different countries alongside other cultures – I’m often amazed at the similarities that define leaders. That’s also what I like about books that spotlight shared smart skills.  Recently I read Jim Kouzes’ and Barry... Continue Reading
Aug 4
Can College Leaders Curb Current Drop-out Rates?
New research shows leaders why higher education isn’t working for many students – and brain based approaches offers a response that could prevent students from dropping out. The best jobs require at least an undergraduate degree and increasingly – employers... Continue Reading
Aug 2
IQ - A Smart History of a Failed Idea
Do you see workers with more intellectual capability - or with less? Has human intelligence helped your business to expand in ways you'd hoped - or do you want more from workers? Questions about intelligence, the high-performance mind, and business benefits... Continue Reading

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